Veterinary Receptionist

Veterinary Receptionist

Parkwood Animal Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions - including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary: $15 - $17 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Monday- Friday, alternating weekends, some holidays and occasional Sundays

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Parkwood Animal Hospital:

Parkwood Animal Hospital and Boarding has served the Friendswood, TX, area since 2009. We offer a wide range of services, including wellness and preventive care, surgery, dentistry, internal medicine, critical care, and more.

Practice owner Dr. Helen Stehouwer associates Dr. Eileen Clark, Dr. Adam Mayorga, Dr. Julie Wickel, and Dr. Kristen French-Kim, combined with our staff, have extensive experience in day and emergency practices.

Our modern, 5,000+ sq. ft. facility features six exam rooms and is fully equipped with cutting-edge technology, including digital and dental radiography, ultrasonography, in-house laboratory diagnostics, and surgical and therapeutic lasers. A recent remodel added a state-of-the-art dental suite and expanded workspaces for our doctors, ensuring the best environment for delivering top-notch care. Parkwood Animal Hospital stays on top of the latest advances in veterinary technology (Therapeutic laser, surgical laser, ultrasound, online pharmacy, dental radiology, and digital radiology) and, above all, remembers that all pets and clients need to be treated with compassion in every check-up, procedure, or surgery.

At Parkwood, we value bonding with clients and their pets, concentrating on health, wellness, and client education. Our professional atmosphere encourages collaboration among doctors and support staff, and building on these relationships creates a culture of support and excellent client and patient care.T

#CSR