Patient Access & Care Team Rep

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Patient Access & Care Team Rep based in the United States.

Join a patient-focused healthcare team dedicated to making access to care simple, efficient, and welcoming. As a Patient Access & Care Team Representative, you will serve as a primary point of contact for patients and customers, helping them navigate healthcare services and resolve inquiries. You will support appointment scheduling, patient registration, insurance verification, and coordination with clinical teams. Through clear communication, accurate documentation, and attentive service, you will help ensure patients receive the right assistance at the right time. This fully remote, full-time opportunity is ideal for someone who enjoys problem-solving, multitasking, and working in a fast-paced healthcare environment. Comprehensive training and ongoing development opportunities will help you build your skills while making a meaningful difference in the patient experience.

Accountabilities

• Patient Support and Customer Service: Serve as the first point of contact for incoming patient and customer inquiries, provide accurate information, clarify needs, explain available options, and resolve questions in accordance with established service standards.
• Appointment Scheduling and Coordination: Schedule, cancel, and reschedule appointments, coordinate additions to provider schedules, and connect patients with the appropriate facilities, practices, and healthcare professionals.
• Patient Information Management: Collect and update patient demographics, insurance details, and other required information. Verify medical records and ensure all information is complete, accurate, and documented appropriately in electronic health record systems.
• Insurance Verification: Confirm insurance coverage and apply knowledge of government and third-party payer requirements to support accurate patient registration and access to care.
• Clinical Call Routing and Escalation: Recognize potentially urgent or emergency situations, follow established protocols, and promptly transfer symptomatic or critical calls to registered nurses for appropriate triage.
• Medication and Provider Coordination: Enter medication refill requests for clinical evaluation, page providers when necessary, and route inquiries to the appropriate departments for follow-up and resolution.
• Outbound Communication and Follow-Up: Make outbound calls when required to resolve outstanding questions, coordinate patient needs, and ensure appropriate follow-up.
• Technical Assistance: Provide basic troubleshooting support for online applications, systems, and access-related issues, escalating complex technical problems when needed.
• Documentation and Database Maintenance: Accurately document each interaction in the electronic medical record, maintain provider and marketing databases, and complete required reports and forms.
• Healthcare Navigation and Referrals: Help patients navigate available services, provide relevant organizational information, and support appropriate referrals while maintaining accurate records.
• Process Compliance and Continuous Improvement: Follow established workflows, maintain proficiency with departmental information systems, protect patient information, and contribute to additional operational responsibilities as needed.

Requirements

• Education: High school diploma or equivalent.
• Experience: Typically 0-1 year of experience in a call center, healthcare setting, customer service role, or another relevant field.
• Customer Service Skills: Strong commitment to providing a positive patient experience, with the ability to listen actively, ask clarifying questions, understand customer needs, and deliver appropriate solutions.
• Communication: Clear verbal communication skills and the ability to interact professionally and empathetically with a diverse patient population.
• Computer Proficiency: Basic knowledge of computers and desktop applications, with the ability to navigate multiple systems while communicating with patients and documenting interactions.
• Organization and Multitasking: Ability to manage several tasks simultaneously, prioritize requests, maintain accurate records, and work efficiently in a structured, fast-paced environment.
• Problem-Solving and Critical Thinking: Sound judgment, logical reasoning, attention to detail, and the ability to recognize complex issues that require escalation.
• Telephone Skills: Ability to operate a multiple-line telephone system and manage inbound and outbound calls professionally.
• Adaptability: Willingness to learn new systems and workflows, respond to changing operational needs, and work a consistent schedule that may include weekdays or weekends.
• Medical Knowledge: Basic familiarity with medical terminology is helpful but not required.
• Remote Work Readiness: Ability to work independently in a suitable remote environment, remain seated for most of the workday, and perform the essential duties using the equipment and systems provided or required for the role.
• Training Availability: Ability to attend all three weeks of mandatory training, with no scheduling conflicts during the assigned training period.
• Location Eligibility: Must reside and work in an approved state: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming.

Benefits

• Hourly Compensation: $21.85-$32.80 per hour, depending on qualifications, relevant experience, skills, and training.
• Full-Time Employment: A regular schedule of 40 hours per week, with weekday and weekend scheduling options available after training.
• Remote Work: Fully remote work opportunity for candidates located in approved states.
• Paid Training: Three weeks of mandatory training to develop the knowledge and skills needed to succeed in the role.
• Medical and Insurance Benefits: Access to medical, dental, vision, life insurance, and short- and long-term disability coverage.
• Paid Time Off: Paid time off programs to support personal needs and work-life balance.
• Retirement Savings: Defined contribution retirement plans with employer matching and additional financial wellness resources.
• Family Support: Benefits that may include adoption assistance and paid parental leave.
• Financial Incentives: Potential eligibility for premium pay for certain shifts or on-call assignments, incentives for select positions, and annual performance-based increases.
• Flexible Spending Accounts: Options for eligible healthcare and dependent-care expenses.
• Education and Career Development: Access to an educational assistance program and opportunities to develop healthcare administration, patient service, and communication skills.
• Employee Well-Being: A comprehensive total rewards package designed to support professional growth and personal well-being.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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