Front Desk Concierge - ROOST White House

About Method Co.

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.

About ROOST White House

ROOST White House is a design‑forward, apartment‑style hotel located just steps from the White House in the heart of downtown DC. Set within the beautifully restored Accolade building, it blends the warmth of a modern residence with the elevated service of a boutique hotel. Spacious studio, one‑, and two‑bedroom apartments feature full kitchens, in‑unit laundry, curated furnishings, and thoughtful details that make every stay feel effortless. Guests enjoy access to co‑working lounges, a fitness center, and a stunning rooftop retreat with sweeping views of the capital city. It’s an ideal home base for both short visits and extended stays, offering comfort, style, and an unbeatable location.

Website: https://www.Myroost.com

Position Overview

We are seeking a warm, polished, and highly attentive Front Desk Concierge to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests - handling check‑ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property.

Key Responsibilities

• Greet guests with warmth, professionalism, and genuine hospitality

• Manage check‑ins, check‑outs, and reservation inquiries with accuracy and efficiency

• Assist guests with questions, requests, and personalized recommendations

• Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods

• Handle phone calls, emails, and guest communications in a polished, timely manner

• Collaborate with housekeeping, maintenance, and management to support smooth daily operations

• Maintain a clean, organized, and guest‑ready front desk and lobby area

• Resolve guest concerns with empathy, professionalism, and sound judgment

• Support administrative tasks, record‑keeping, and shift documentation

Qualifications

• 1+ year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred)

• Strong communication skills and a naturally warm, guest‑focused demeanor

• Ability to multitask and remain composed in a fast‑paced environment

• Proficiency with reservation systems and front‑office software

• Strong attention to detail and organizational skills

• Flexible schedule, including nights, weekends, and holidays

What We Offer

• Competitive hourly pay

• Opportunities for growth within a dynamic hospitality group

• A collaborative, design‑driven work environment

• Employee dining perks across properties

• Sick time & vacation

• Health, vision, and dental benefits