Field Technician

A well-established, family-owned healthcare technology company is seeking a Field Service Technician to support a growing client base across the Baltimore region. The organization provides personal emergency response systems designed to support seniors and individuals who require in-home safety monitoring.

Key Responsibilities

• Install, configure, and service personal emergency response systems in client homes
• Reset or replace equipment as needed and ensure devices are functioning properly
• Provide friendly and patient support to seniors and individuals with disabilities
• Troubleshoot basic device issues and respond to service requests
• Maintain professional communication with clients and internal staff
• Occasionally assist with training or supporting technicians in other regions (travel expenses covered)
• Respond to equipment-related service calls when scheduled

Qualifications

• Reliable personal vehicle and willingness to travel within the Baltimore region
• Comfortable driving to service locations, including occasional longer trips (up to 2-3 hours round trip)
• Strong communication and customer service skills
• Professional, dependable, and comfortable working with seniors in their homes
• Ability to work independently and manage appointments efficiently
• Basic technical comfort with electronic devices (training provided)