Customer Service Representative

Job Description

Location: Holbrook

Pay Rate: $15.00-$16.50

Hours: 3:30pm-12:00am

Open Scientific is recruiting for a Customer Service Representative. This position is with a global vitamin company committed to consistently producing the highest-quality products. This is a temp to hire opportunity. As a Customer Service Rep you will be responsible for communicating with customers via phone, email, chat or text messaging to solve customer issues. To succeed in this position, candidate must:

• Clearly understand and respond appropriately to the issues that customers present
• Ability to demonstrate empathy towards customer’s issues
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
• Desire to continually learn, focused on solutions and are self-motivated
• Customer Focus Ability to empathize with and prioritize customer needs
• Uphold company values and respect every customer
• Exude patience and ownership with each customer
• Ability to resolve conflicts and set appropriate expectations with customers
• Ability to determine customer needs and provide appropriate solutions
• Prior customer service experience and call center experience is required

Responsibilities:

• Utilize a variety of software tools to navigate customer accounts, research, review policies and communicate solutions to customer issues.
• Perform customer charge backs, upsells, credit backs, mass orders
• Find opportunities to recommend additional products to customers based on the customer needs and past purchases.
• Participate in on-going training and coaching programs.
• Contribute ideas on improving the customer experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Company Description

Open Scientific provides contract staffing and direct hire recruitment services for the scientific, engineering, laboratory and manufacturing sectors.