Customer Service Representative
Mindlance · Warrendale, PA
- Pay
- $13/hr
- Schedule
- Morning, Afternoon
- Job type
- Contract
- Posted
- 30+ days ago
What they're looking for
- At least 2 years of experience
- Schedule: mon to Fri, 9am to 5:30pm or 9:30am to 6pm
About the job
Job Description
Job Title: Customer Service Representative I
Duration: 6+ Months Contract to hire
Location: Warrendale, PA
Work Schedule:
Available shifts M-F - 9:30-6:00 PM EST; 9:00-5:30 PM
Pay: $13/hr. on W2 all inclusive.
Description:
- Receive and place telephone calls.
- Perform data entry and use software programs.
- Maintain solid customer relationships by
handling their questions and concerns with speed and professionalism. - Must document all calls and evaluate each
account to determine if further research is necessary. - Responsible for providing world-class service to
our customers in an accurate, efficient, and professional manner. - Required to meet productivity standards as set
forth by the management team; and identify and report trends in call drivers to
management. - Requires close attention to accuracy, performs
independently, subject to practices and procedures.
Additional Info:
- These are entry level Front End CSRs
- Candidates are taking calls from patients for Rx
re-orders, may have to occasionally speak with doctors/nurses, but mainly
patients - Will take 50-60 calls a day
- Will look at candidate’s right out of college
- Submit just Computer and Typing test, and Math
test will be given onsite to stay consistent - Candidates need to be DEPENDABLE
Additional Info:
- There may be a possibility that they will be
temp to hire. It will depend on performance and business need as the yr.
progresses - Must have 2yrs experience and we are open to
retail customer service experience (call center is a plus); will look at recent
college graduates; candidates
also need to have at least 6 months at previous employers (avoid job hoppers) - I would stick to $13 per hr. If we were to bring them on they would
then get a bump up to $14.50 if hired on perm - Initial training is roughly 2 weeks and during this time it would be
9am - 530pm
Qualifications
Customer Service Representative
Additional Information
To discuss on this opportunity feel free to reach Afaque Ahmed
Call on 732.582.0993 or email your resume to afaquea(at)mindlance.com
Company Description
Mindlance Inc. is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.