Customer Service Representative

Job Description

Position: Customer Service Representative

Location: KNOXVILLE TN 37932

Duration: 12 months

Rate: $13.50/Hr on W2

The Call Center Agent will support a health care client (the California Health Index), and take calls from individuals wishing to opt out of an active data exchange. The Call Center agent will ask the caller a series of questions (likely from a script) and enter information into a database. They will also process mailed opt-out information that has been scanned into a document management system and there may be some outbound calling if opt-out information rec’d in the mail center is insufficient.

Additional Information

Namratha Gandavarapu

317-210-8733

Company Description

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana.