Customer Service Agent

Job Description

Job Description

We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal candidate will serve as the first point of contact for customers, providing professional support, resolving inquiries, and ensuring a positive customer experience. If you enjoy working in a fast-paced environment and have a passion for helping others, we encourage you to apply.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner
• Provide accurate product and service information
• Resolve complaints and escalate issues as needed
• Maintain records of customer interactions and transactions
• Collaborate with team members to improve customer service processes
• Ensure high levels of customer satisfaction and professionalism at all times

Qualifications

Qualifications

• High school diploma or equivalent; associate degree preferred
• Proven experience in a customer service or call center environment
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work under pressure
• Basic computer proficiency and familiarity with customer management software

Additional Information

Benefits

• Competitive salary: $33,000 - $41,000 annually
• Opportunities for career advancement and skill development
• Paid training and onboarding
• Health, dental, and vision insurance packages
• Supportive team environment
• Paid time off and holidays

Company Description

About Us:
At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create seamless experiences for our guests and business partners. Our team thrives in a supportive, structured environment that values collaboration, integrity, and attention to detail.